Tuesday, March 31, 2015

apple chat again

Now chatting with Dustin, case # 772916411
    DustinThanks for contacting AppleCare chat support. My name is Dustin. Please give me a moment to look over your information.
    DustinHi Robert. For your records, here is the case number for this chat: 772916411. In the event you need to contact us again regarding this same issue, please go to https://getsupport.apple.com/GetCaseDetails.action(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window) and enter your case number. You'll also need to enter your e-mail address - then click "Contact Apple about this case". With that being said, how are you doing today?
    Me:I was trying to share my screen with last person
    DustinI hate to hear that you were disconnected, that is never our intention. I am not showing any previous case notes just yet. What exactly seems to be going on?
    Me:I had tio reboot in recovery mode to change password
    Me:Now I need to change the password for the default keychain
    Me:this has something to do with iCloud which I don't need and don't want.
    Me:I don't want any keychains.
    DustinI see, thanks. We certainly want to be sure you are able to sue your Mac without prompts for passwords multiple times. The Keychain is a built in utility for helping you to save passwords and login information for the applications you use, so the local Keychain must be used. Not to worry, we just need to reset that default Keychain now, and you will be good to go.
    DustinGo to Finder > Applications > Utilities > Keychain Access.
    DustinOnce that is open, click on “Keychain Access” in the upper left, next to the , then choose Preferences.
    DustinOnce that is open, under the General tab, click on “Reset Default Keychain”.
    Me:I'm looking for general tab
    DustinYou are in Keychain Access Preferences?
    Me:OK got it
    Me:It says created a new empty login keychain
    DustinGreat! Now, you will be asked for the passwords used for Mail, Messages, FaceTime, etc just one more time now, and you will be good to go from that point.
    Me:should i click OK?
    DustinYes
    Me:The choice is show keychains or OK
    DustinOK
    Me:I clicked ok
    Me:Should i click reset my default keychain?
    DustinYou have already done that.
    DustinJust close that window now.
    Me:OK i closed it
    DustinGreat! You are good to go now. What else can I help with today?
    Me:Everything is OK???
    DustinCorrect.
    Me:Then I'm done here. Thanks very much
    DustinYou are very welcome! Thank you for chatting with me today! The chat transcript will be emailed to you once the chat session ends. Have a great rest of your day!
    Me:bye

Kill iCloud

Now chatting with Daniel, case # 772878364
    DanielThanks for contacting AppleCare chat support. My name is Daniel. Please give me a moment to look over your information.
    Me:OK
    DanielHello Robert welcome to chat. Are we chatting about your Mac Mini? 
    Me:yes
    DanielAwesome! And can you tell me a little bit more about what's happening?
    Me:When I got my new computer yesterday I said yes to all the iCloud question, not knowing what iCloud is. Now I know I don't need it. I want to get rid of it because of numerous password problems. How do I kill iCloud?
    DanielOh men…Okay…If I understand correctly. Youre trying to disable all the iCloud keychain password set up , is that right?
    Me:I want nothing to do with iCloud.
    DanielWell congratulation on your new computer. iCloud right now is not your best friend. But you did the right thing chatting withus
    Me:How do I get rid of iCloud?
    DanielIt’s fairly easy. Let me get you the steps. Also the iCloud is always there. If you want to delete the key chain as I am understanding, so it’s not prompting you. I can help. I just have to make sure 
    DanielI get you the right info
    DanielGive me a moment please will that be ok?
    Me:I want to delete iCloud I want to kill it,
    Me:Taks your time
    DanielThanks Robert I know the iCloud can seem intrusive and complicated. I use it all the time because I know what’s the benefits but in the mean time if it’s ok that I provide you with this information ——->>>Frequently asked questions about iCloud Keychain(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)(Opens in new window)
    Me:i should click the link you provided?
    Danielyes please click the link that I provided. In it you will see these steps 
    DanielCan I remove my iCloud Keychain from Apple's servers?
    DanielUse these steps if you're using OS X Mavericks v10.9 or later:
    1 Choose Apple () menu > System Preferences. Click iCloud, then click Account details.
    2 Deselect “Allow approving using security code."
    3 Go to each of your devices that are using iCloud Keychain and turn iCloud Keychain off.
    Me:Will this completely kill my relationship with iCloud?
    DanielThis will complete stop the iCloud keychain. iCloud is an apple product and it’s only killed if you don’t use it but it’s always free and available to you and your devices
    Me:OK I will do those things. Now when I change security & privacy to all apps from anywhere, will it accept my Apple password?
    DanielTo answer your questions Robert Sure as per the article: After you complete these steps, your keychain data will remain locally on your devices, but changes to your keychain information won't push to your other devices or the cloud unless you turn iCloud Keychain back on. If you want keychain data to push to all of your devices, but not to the cloud, turn on iCloud Keychain on each device, but skip the step to create an iCloud Security Code.
    Me:OK thanks. I can sign off now.
    DanielYes we want you Robert to be completely satisfied with your Mac Mini and your apple experience. If the iCloud is not a feature that you’re not a fan of. You have complete power over it
    Me:OK thanks bye

APPLE DASHBOARD AND WIDGETS

Install more widgets

If the widget you need isn’t already on your Mac, you can install it. You must be connected to the Internet to install additional widgets.
Important: As with any software you install on your Mac, make sure you install widgets only from trusted sources.
  1. Open Dashboard, then click the Add button in the lower-left corner of the screen.
  2. Click More Widgets to go to the Dashboard Widgets website.
  3. Browse the widget website. When you find a widget you want to install, select it, then click Download.
  4. When the Widget Installer opens, click Install.
    • If you see a message about opening an app from an unidentified developer, see Open an app from an unidentified developer. Click Downloads in the Finder sidebar to locate the widget.
    • If the Installer doesn’t open automatically, go to the downloaded file and open it. If the file’s name includes the .zip extension, double-click it to unzip it, then open it.
If the Widget Installer doesn’t open automatically when you use Safari to download a widget, choose Safari > Preferences, click General, then select “Open ‘safe’ files after downloading.”

Monday, March 30, 2015

APPLE CHAT, TWO PROBLEMS SOLVED,

Now chatting with John, case # 772281269
    JohnThanks for contacting AppleCare chat support. How can I help you? 
    Me:When I turn on my new mac mini it requires my password., but I don't want to do this.
    JohnHello Bob! My name is John. I understand you would like to have your USER account Auto Login. I can certainly understand that. I can show you exactly how to set that up right away!
    Me:rhanks
    JohnPlease click on the “apple” in the top left corner and select “system Preferences” Once we are in system preferences select “users and groups"
    JohnIn the users and groups section, There is a lock in the bottom left corner, When you click on that you will have to enter your password to unlock the settings.
    Me:ok done, one more question
    JohnYes, Go right ahead!
    JohnAfter unlocking the settings with your password there is a button “login options” when you select that there is an option for “automatic login” make sure that is ON.
    Me:my new much smaller keyboard does not have home key so when I want to go back to my home page how do I do that. I used to press command key and home key to get back to my home page
    Me:this is when I'm using safari
    JohnOk, If there is no Home key. We might be able to set up another command and key to use for the home page. Checking into this now.
    Me:ok
    Me:automatic login is off, how to i make it on?
    JohnSorry its taking a bit longer, I am checking to see if we can assign another key to use instead of the Home key.
    JohnIS it greyed out?
    Me:yes
    JohnDO you have any other user accounts on the Mac?
    Me:no
    JohnThat would mean that you use your iCloud account to log in correct?
    Me:except it says other users = guest user
    Me:yes
    Me:Yes I said yes to all the iCloud questions
    JohnOk. You cannot use Auto Login if you are using the iCloud account to login, You can use auto login if you change your password to not use the iCloud account.
    Me:How do I do that?
    JohnThere is a “change password” button you can select that, and change the password. 
    JohnThen you will be able to use auto login. it will no longer be greyed out.
    Me:where is change password button?
    JohnSelect your user on the left side of the preferences screen.
    Me:Ok do in select use separate password?
    JohnYes, You might be able to use the same password as well.
    JohnWe just cannot use the iCloud account and password to login.
    JohnAlso I am not seeing an option to use another key as a substitute for the home key.
    Me:OK I fixed that problem with password
    JohnPerfect, Now you can select “login options” and change the account to auto login. 
    JohnIt will ask for the password when you change the setting. 
    Me:I already did that
    JohnOk perfect. IT will not auto login when you turn the device on. You are all set there.
    JohnChecking another resource for the home key setting.
    Me:Getting my home page should be easy
    JohnYes, However I am not seeing a way to assign another key to use for the home key.
    Me:Now I tab to a new screen to get homepage then i close old window.
    JohnI have found an article on this, - Unless you’ve got the full-size apple keyboard, the “home” and “end” keys are absent on your desktop or macbook keyboard. But, if you hold down the fn (or control) key, you can use the leftand right arrow keys as home and end keys respectively. Hold shift while doing this to select the characters between cursor positions.
    JohnPlease try using Control and the arrows to see if it does work as the home key.
    Me:What you suggested is for going back to top of screen, it does not give me my home page. i had already tried this
    John“Home key functionality is performed by pressing Fn (Function) and Left Arrow key” IS what I am seeing in the article.
    Me:I noticed another solution just now, I clicked the box for entering website name and gave me a list of frequently used websites and i saw my home page. so problem is solved
    JohnUnderstood. Again Sorry about that. Those were the only articles I have found using home key.
    Me:Thanks for your help, i can leave now